‘Digital Eavesdropping’: Unilever Aims to Harness Vaseline’s Viral TikTok Trend.
First identified more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an clear candidate for online content feeds.
However, its rise as a viral TikTok topic has thrust it into the lead of an advertising revolution, seeing big businesses spending big on content creators and reducing expenditure on marketing items in legacy broadcasters.
The Path from Petroleum to Platforms
First created commercially in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a residue from oil extraction. Today, a spree of content from users have chronicled its broad application in “practical tricks”.
It has been touted as a solution for polishing footwear or making fragrance last longer, as well as a fix for noisy doorways. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever amplified the hacks by tasking their in-house experts with verification and letting the content creators in on the results.
Suggestions that it lessened the burn from hot food on the lips were validated. Similarly supported were ideas it could lengthen scent duration and revive leather bags. Proposals that it might whiten teeth or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. However, this online trend has led decision-makers to turbocharge spending on content creators.
This monitoring of online platforms to inform business strategy has been termed “social listening”. Fernando Fernández, freshly instated, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Evolving With Audience Behavior
The company's social media lead, who is leading the online push, said the company was merely adjusting to novel methods of connecting with customers. She said interacting online “without dampening the fun” was paramount.
“How can companies join discussions credibly? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips.
“There’s this moving away from a one-to-many model, where we would just broadcast out … Today, it's numerous dialogues, many communities. The shift of the algorithms means that these groups seem specialized, but they’re not.
“Having your brand advocated by users, recommended by peers, that is how you can build trust and relevance. Content makers are key. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
The approach indicates profound shifts taking place in media consumption, with younger consumers devoting greater hours to digital networks than television, magazines or radio.
This change is evidenced by declines in broadcast and newspaper ads. Within the United Kingdom, commercial funding for primary networks have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a media convergence as corporations essentially turn into content studios, collaborating with hundreds of content creators to enhance their items.
A commercial director at a major talent agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us audiences believe endorsements from the individuals they follow over traditional advertisements. This is a persistent pattern.”
He said brands could also save money by investing in creators over big traditional media campaigns, which also permits simpler message refinement to test effectiveness.
Such methods are increasing. Marketing investment on the creator economy is growing fourfold quicker than the media industry overall. Across the United States, it has over doubled since 2021 and is forecast to attain tens of billions in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, industry figures said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to frame public debate.
Sykes said: “Among the most effective advertising investments is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ The focus is on who seizes focus … I think there’s 100% a place for them.”